Waggie Maggie's Policies

SIGNING UP AND PAYMENT

1.  New animal clients must undergo a free initial assessment provided by Waggie Maggie’s.  At that time, customer and Waggie Maggie’s will agree on a pet care (individual dog training, dog walking, or pet sitting) service plan and will arrange for payment.  (Exception: Group Dog Training Classes do not require prior assessment.)

 

2.  Payment for services rendered by Waggie Maggie’s must be received at or prior to the time services are provided.  Forms of payment accepted: Cash, check, credit card (Visa or Mastercard).

 

3.  Pet sitting, house sitting, individual dog training, and dog walking: Customers must cancel at least 24 hours in advance of Waggie Maggie’s scheduled service for a full refund.

 

4.  In the case of a returned check for lack of funds, a fee of $25 will be charged.

 

5.  For group dog training classes: If a customer chooses to withdraw before class 5, a pro-rated refund will be provided for the remaining classes.   After that point, no refund is available.

 

WHAT THE CUSTOMER MUST PROVIDE

6.  Customers must provide Waggie Maggie’s with a vaccination record from the veterinarian for every dog serviced.  

 

7.  All dogs must wear a collar with a rabies tag and a name tag while being serviced by Waggie Maggie’s.  Customer must provide leash.

 

9.  For dog walking and house sitting: Waggie Maggie’s must be supplied with a key to the pet owner’s home along with the signed key deposit form.

 

ACCIDENTS OR EMERGENCIES

10. In case of an illness or emergency with your pet, Waggie Maggie’s will make every effort to contact the owners. In cases where the owner cannot be located, Waggie Maggie’s has permission to take your pet for medical care.

 

11. Waggie Maggie’s will not be held responsible for any damage incurred in your home or on your property by persons not employed by Waggie Maggie’s.

 

12. In the case of soiling, chewing, or other damage by your pet in your home, Waggie Maggie’s will clean and disinfect the area to the best of our ability. Waggie Maggie’s cannot be held liable for any damage to customer’s belongings caused by your pet.

 

13. In the event of severe weather, Waggie Maggie’s has the right to make a decision about the safety of your pet and/or to cancel appointments.

 

14. In the rare occasion that Waggie Maggie’s would need to cancel an appointment (e.g., due to illness), Waggie Maggie’s will make every effort to contact the client as soon as possible to reschedule.

 

PERMISSIONS

15. Customer gives Waggie Maggie’s permission to photograph customer’s pets for use in promotional materials or photographic exhibits.